Privacy Policy

Pest Pro Services, LLC (“Pest Pro Services,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, maintain, and safeguard your personal information when you visit our website (ppsriverregion.com), request a quote, submit a service inquiry, or opt in to communicate with us via short message service (SMS), multimedia message service (MMS), phone, or email.

By accessing our website or providing your personal details, you agree to the collection and use of information in accordance with this Privacy Policy.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties or affiliates for marketing purposes.

If you provide your phone number to receive appointment updates, service reminders, or quotes, your mobile information is used exclusively by Pest Pro Services, LLC to communicate directly with you about your requested services.

1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us, requesting an estimate, booking an appointment, or submitting an online form. This information may include:

• Contact details: Your full name, telephone number (mobile and/or landline), and email address.
• Service address details: Street address, city, state, ZIP code, and property characteristics (e.g., residential vs. commercial, square footage, foundation type).
• Transaction and inquiry data: Service preferences, pest issues observed, scheduling preferences, and Wood Infestation Report (WIR) request details.
• Technical and usage data: Internet Protocol (IP) address, browser type, operating system, referring URLs, pages viewed, and device identifiers collected automatically through cookies and analytics tools to ensure site functionality.

2. How We Use Your Information

Pest Pro Services, LLC uses the personal information we collect for legitimate business purposes, including:

• Providing, scheduling, performing, and managing our pest, termite, wildlife, and lawn services.
• Responding to quote inquiries, questions, and customer support requests.
• Sending transactional service alerts, technician dispatch notifications, appointment reminders, and inspection findings via phone, SMS, or email.
• Processing service billing, invoicing, and account management.
• Maintaining the security, operation, and optimization of our website.
• Complying with legal, regulatory, and licensing requirements in the State of Alabama.

3. Text Messaging (SMS/MMS) Communications

When you opt in to receive text messages from Pest Pro Services, LLC (such as by requesting a quote, checking an opt-in box on our web forms, or texting us), you acknowledge and agree that:

• Purpose of Messages: Messages sent from Pest Pro Services, LLC may include quote confirmations, appointment scheduling reminders, technician on-the-way alerts, follow-up notifications, and customer service replies.
• Opt-In Consent: Consent to receive text messages is not a condition of purchasing any goods or services from Pest Pro Services, LLC.
• Message Frequency: Message frequency varies based on your service schedule and ongoing interactions.
• Message & Data Rates: Message and data rates may apply depending on your mobile carrier and rate plan.
• How to Opt-Out: You may opt out of SMS communications at any time. Simply reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any text message received from us. You will receive an immediate confirmation of your opt-out, and no further text messages will be sent to your mobile number unless you re-enroll.
• How to Get Help: For assistance with text messaging, reply HELP to any message, call us at 334-265-9990, or visit our contact page.
• Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

4. Disclosure of Personal Information

Pest Pro Services, LLC does not sell, rent, trade, or share your personal information or mobile phone number with third parties or affiliates for their marketing or promotional purposes. We may share information only under the following limited circumstances:

• Authorized Service Providers: With trusted vendors and technology partners who assist us in operating our business (such as our CRM, scheduling platform, and payment processors), strictly to the extent necessary for them to perform their duties on our behalf and subject to confidentiality obligations. (Note: Mobile opt-in data is excluded from third-party marketing sharing.)
• Legal Requirements: If required to do so by federal, state, or local law, subpoena, court order, or regulatory agency, or to protect the safety, rights, or property of Pest Pro Services, LLC, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of company assets, customer information may be transferred as a business asset, subject to the terms of this Privacy Policy.

5. Data Security & Retention

We implement commercially reasonable administrative, technical, and physical security safeguards to protect your personal information against unauthorized access, destruction, loss, alteration, or disclosure. While we take every reasonable measure to protect your data, no method of transmission over the Internet or electronic storage system is 100% secure.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, service your active account, comply with state recordkeeping regulations for pest control applications, and resolve disputes.

6. Your Privacy Rights & Choices

You have choices regarding how your personal information is used:

• Access and Updates: You may request to review, update, or correct your personal contact or billing details at any time by contacting our office.
• SMS Communications: Reply STOP to any text message to immediately discontinue SMS messages.
• Phone & Email Communications: You may request to be removed from routine phone or email follow-ups by calling our office or emailing our support team.

7. Children's Privacy

Our website and pest control services are intended for property owners, tenants, and business operators aged 18 and older. We do not knowingly collect or solicit personal information from children under 13.

8. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our operational practices, telecommunications compliance rules, or legal standards. When changes are published, we will update the “Effective Date” at the top of this page. Your continued use of our website or services constitutes acceptance of the revised policy.

9. Contact Information

If you have questions, comments, or concerns regarding this Privacy Policy or our mobile data handling practices, please contact us: